Shipping policy

SHIPPING & DELIVERY

Delivery Times Within Australia

Australia Post – Domestic Delivery

  • Shipping times may vary depending on Australia Post and courier timeframes and delivery zones.

  • Delivery estimates do not include order processing time.

  • Metro deliveries typically arrive faster than rural or remote deliveries.

  • Please allow extra time for regional or rural locations.

Delivery timeframes are provided as a general guide only and depend on third-party couriers.

Free Shipping – Australia Only

Free shipping is available on full-priced orders over $200 AUD within Australia and is automatically applied at checkout.

  • Applies to standard Australia Post shipping only

  • Excludes sale items

  • Mystery Box orders are excluded from free shipping

INTERNATIONAL SHIPPING, TAXES & DUTIES

Taxes & Duties

  • International orders may be subject to customs duties, import taxes, and fees.

  • Orders shipped to New Zealand over $1000 NZD may incur duties and taxes.

  • Any applicable customs charges are the responsibility of the customer, even if a delivery is refused.

  • Customs authorities may inspect, delay, or reject shipments.


If a shipment is returned due to unpaid customs fees, a refund may be issued minus any additional shipping or return costs incurred.

 

ORDER PROCESSING


  • Orders are processed after payment confirmation

  • Processing times may vary during peak periods or promotions

  • Once dispatched, delivery is handled by the selected courier